TERMS & CONDITIONS OF USE

 

 

By using this website, you must read and agree to the following terms and conditions:

 

 

1. General Terms

 

 

Pietra Divina (hereinafter referred to as “the Company” or “the e-shop”) is an online store engaged in the sale of jewelry and other related products through the website www.pietradivina.gr. The company’s warehouse is located at 18A Pelasgias Street, Peristeri, Greece.

The use of this e-shop is governed by the following terms, which every visitor or customer is required to read carefully before making any transaction. Use of the website implies full and unconditional acceptance of these terms.

We constantly monitor our systems and data to ensure the best possible customer service. Children under 16 years of age MUST have parental consent before using this website’s services.

 

 

 

 

2. Products & Availability

 

 

The Company makes every effort to ensure that product information (descriptions, images, availability) is accurate and up to date. However, there may be discrepancies or omissions due to human error or supplier changes.

Note: As Pietra Divina jewelry is made from natural crystals and semi-precious stones, variations in shape, color, and natural veining from the displayed product may occur. This uniqueness is inherent to natural stones and is not considered a defect.

 

 

 

 

3. Payment Methods

 

 

Available payment methods in our e-shop include:

 

• Credit / Debit Card (Visa, Mastercard)
• IRIS Online Payments
• Apple Pay
• PayPal
  All transactions are conducted through secure banking systems with encrypted connections to ensure user safety.

 

 

 

 

 

4. Shipping Methods

 

 

Orders are shipped via:

 

• BOX NOW
• SPEEDEX Courier
  Delivery times may vary depending on product availability and the recipient’s location.

 

 

 

 

 

5. Return Policy

 

 

Returns are accepted within 14 business days from the date of order receipt, with a possibility of refund.

 

✅ Accepted Returns:

 

• Products that are unused and in their original packaging.

 

 

❌ Exceptions:

 

• Earrings that have been worn cannot be returned for hygiene reasons.

 

 

The customer is responsible for return shipping costs unless the return is due to an error by the Company.

 

 

 

 

6. User Obligations

 

 

Users agree not to use the e-shop for illegal purposes or to transmit malicious software. The Company reserves the right to ban any user who violates these terms.

 

 

 

 

7. Limitation of Liability

 

 

Personal data collected and processed by Pietra Divina are voluntarily provided by website visitors. The Company complies with Greek Data Protection Law 2472/97 and is committed to full application of this legislation, adopting appropriate technical and administrative safeguards.

The Company bears no liability for delays caused by force majeure (e.g., weather conditions, strikes, courier delays).

Additionally, due to the natural origin of semi-precious stones, customers acknowledge that products may vary in color, shape, and natural markings from the images shown.

 

 

 

 

8. Intellectual Property & Image Material

 

 

All content on www.pietradivina.gr, including images, photos, text, graphics, logos, and designs, is the intellectual property of Pietra Divina and is protected by Greek and EU copyright law.

 

Strictly prohibited:

 

• Republishing, copying, modifying, or reproducing any content without written permission.
• Using e-shop photos for commercial purposes without approval.

 

 

The Company reserves the right to take legal action against any unauthorized use.

 

 

 

 

9. Personal Data & Privacy

 

 

The Company is committed to protecting your personal data under the GDPR. User information is used solely for order fulfillment and is not shared with third parties without consent. Customers have the right to request to view or obtain copies of their data, provided reasonable notice is given.

The Company may deny such requests at its discretion. Users are advised to retain copies of all documents issued in relation to the services provided.

We do not sell, rent, share, or disclose your personal information to third parties. Email addresses are used only for communication related to agreed services, updates, and promotions strictly associated with Pietra Divina.

 

 

 

 

10. Cookies

 

 

Like most interactive websites, our site (or its internet service provider) uses cookies to collect user data on each visit. Cookies perform various functions (e.g., distinguishing you from other users, remembering preferences) and are commonly used to improve your experience.

The data collected through cookies does not personally identify users and is used solely for the purposes described here.

 

 

 

 

11. Website Analytics

 

 

We use Google Analytics (GA) to monitor user behavior. This helps us understand how users find and navigate our site. GA records information such as geographic location, device, browser, and operating system.

Although it logs IP addresses, which could identify you, Google does not allow access to this data, and thus, users remain anonymous.

Google is considered a third-party data processor and complies with European data protection legislation.

 

 

 

 

12. Contact

 

 

For any questions or clarifications, please contact us via:

📧 Email: info@pietradivina.gr

 

 

 

By using the e-shop www.pietradivina.gr, you accept the above terms. The Company reserves the right to amend these terms without prior notice, and users are advised to review them regularly.